Copyright and takedown requests
We publish our own commissioned photography and facts drawn from operator press material and open data. If you hold rights in something on this site, or a listing about your center is wrong, ask us to take it down or fix it. Good-faith requests are honoured — we would rather remove a picture than argue about one.
How a request is handled
- Step 1
You file the request
The form below reaches our editorial queue. Nothing is published, and the request is not readable from the public site.
- Step 2
We review within five working days
We check what we hold for that image or passage: which bucket it came from, and what permission we relied on.
- Step 3
We remove or explain
If the claim is sound, or if we cannot document our own rights, the material comes down. Otherwise we write back with the basis we relied on.
- Step 4
You can escalate
Disagree with the outcome? Reply to our decision and a second reviewer looks at it before it closes.
Our sourcing rules — what we use, and the permission each class of material rests on — are set out on the image sourcing page.
File a request
Fields marked * are required. Your email is used only to reply to this request and is never published.